Ocean Rielle Studio · Here to Help
Thoughtful details, from our studio to your doorstep.
Find answers to common questions about our handcrafted jewelry, choosing your fit, shipping, and caring for your piece.
Our Jewelry & Your Fit
Are your pieces handmade?
Yes. Our jewelry is handcrafted in our Zhoushan studio, with each piece assembled bead by bead. Every design reflects our connection to the sea and an appreciation for the individual character of gemstones.
Crafted by Hand, Rooted in the Sea.
Will my piece look exactly like the photos?
Each piece may vary slightly in colour, texture, and bead patterning. Lighting and screen settings can also affect how colours appear. These subtle differences are part of the character of handcrafted gemstone jewelry.
Please refer to the individual product description for details about the materials used.
How do I choose the right bracelet size?
Measure your wrist with a flexible measuring tape, keeping it snug without pulling it tight. Compare your measurement with the sizing information on the product page, allowing for your preferred fit.
If you are unsure, email service@oceanriellestudio.com with your wrist measurement and the name of the piece before ordering.
Shipping & Tracking
Do you offer free shipping?
Yes. We offer free worldwide shipping on every order, with no minimum purchase required.
Will I need to pay import duties or taxes?
Under our shipping policy, import duties, customs taxes, and clearance fees are covered by us. Your checkout total includes these charges.
If you receive an unexpected payment request relating to your delivery, please contact service@oceanriellestudio.com so we can help.
When will my order arrive?
Orders are processed and dispatched within 2–5 business days of payment confirmation. Delivery typically takes a further 5–15 business days after dispatch.
These times are estimates, not guaranteed arrival dates. Customs processing, public holidays, and carrier delays may affect delivery.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
If you have not received tracking details within 7 business days of placing your order, please check your spam folder and contact service@oceanriellestudio.com.
Orders & Support
Can I change or cancel my order?
Please email service@oceanriellestudio.com as soon as possible, including your order number and the change you would like to make.
Our current policy allows cancellation requests within 24 hours of placing an order. Changes depend on whether production or dispatch has begun, so please contact us promptly.
Can I return or exchange my jewelry?
Please review our Return & Refund Policy before purchasing for the full details on returns, exchanges, cancellations, and applicable regional provisions.
If you need help with an order, email service@oceanriellestudio.com with your order number so we can review your request.
What if my order arrives damaged?
Please photograph the item and its original packaging, then email service@oceanriellestudio.com with your order number as soon as possible, ideally within 48 hours of delivery.
Keep the item and packaging while we review the issue and help arrange an appropriate resolution.
Caring for Your Piece
How should I care for my jewelry?
As a general precaution, remove your jewelry before swimming, showering, exercising, or using household cleaning products. Avoid direct contact with perfume, lotions, and harsh chemicals.
Gently wipe your piece with a soft, dry cloth after wearing it, and store it separately to help prevent scratches. For stretch bracelets, roll the bracelet over your hand rather than pulling the cord. Follow any material-specific care instructions provided with your piece.
Still have a question?
We would love to help. For order enquiries, please include your order number.