Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed through Ocean Rielle Studio, operated by OR GLOBAL LIMITED, trading as Ocean Rielle Studio.
Processing Time
All orders are processed within 2–5 business days after payment is confirmed.
Because many of our products are handcrafted or carefully prepared before shipment, processing time may vary slightly depending on product availability, order volume, and quality inspection requirements.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Destinations
We offer worldwide shipping to most countries and regions.
If we are unable to ship to your location, we will contact you after your order is placed and provide a suitable solution, such as changing the shipping address or cancelling and refunding the order.
Estimated Delivery Time
The estimated delivery time for most orders is 7–20 business days after shipment.
Please note that delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to customs processing, local carrier delays, weather, holidays, incorrect shipping information, remote delivery areas, or other circumstances outside our control.
Shipping Cost
We offer free worldwide shipping on all orders unless otherwise stated at checkout.
If any special shipping option or additional shipping fee applies, it will be clearly shown at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to update after the package has been handed over to the carrier.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges imposed by the destination country or region.
These charges are not included in the product price unless otherwise stated. The customer is responsible for any customs duties, taxes, or import fees required by their local authorities.
Ocean Rielle Studio is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing your order.
We are not responsible for delayed delivery, failed delivery, or returned packages caused by incorrect, incomplete, or unavailable shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at xiabinyuan0@gmail.com. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact us at xiabinyuan0@gmail.com with your order number and relevant photos or details.
For damaged items, please contact us as soon as possible after delivery and include clear photos of the item, the packaging, and the shipping label. This helps us review the issue and work with the carrier where necessary.
We will review each case carefully and help provide a suitable solution depending on the situation.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned due to unpaid customs fees, incorrect address, or failure to collect the package, the customer may be responsible for any return shipping costs, customs charges, or additional reshipping fees.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us at: