Refund policy

Return & Refund Policy

All sales are final.

Because our products are handcrafted wooden model items, we do not accept returns, exchanges, or refunds for change of mind, personal preference, or incorrect orders placed by the customer.

Please review the product description, photos, size, and details carefully before placing your order. If you have any questions before purchasing, you can contact us at xiabinyuan0@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at xiabinyuan0@gmail.com.

To help us evaluate the issue, please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • A brief description of the problem

If the issue is confirmed, we will work with you to make it right. Depending on the situation, we may offer a replacement, partial refund, or other suitable solution.

Items Sent Back Without Approval

Please do not send any item back without contacting us first. Items returned without prior approval will not be accepted.

Non-Returnable Items

All handcrafted wooden model products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Refunds

If a refund is approved, it will be processed back to your original payment method. Please note that it may take some time for your bank, credit card company, or payment provider to process and post the refund.

Contact

For any questions about your order, please contact us at:

xiabinyuan0@gmail.com